Question 1

What types of photo and video files do you accept?

Accepted Answer

We accept almost all digital video files. Send us your photos and videos from your smartphone, digital camera, or GoPro.

Question 2

How do I submit my photos and videos?

Accepted Answer

We will send you a secure link with instructions where you can easily upload your media into assigned files.

Question 3

Do I need to edit my photos and videos before submitting?

Accepted Answer

No, you don’t. However, feel free to edit as you see fit. We will be using only the best photos and videos that you send us.

Question 4

Will I be able to view my video montage in draft form?

Accepted Answer

Yes. We will send you a draft before we finalize your video montage. Depending on which package you select, you can make some changes at that point.

Question 5

Can I do different versions and lengths?

Accepted Answer

Yes. Depending on your project, we offer everything from 2-minute to 10-minute video montages, including packages with several lengths.

Question 6

What is the turnaround for a travel video montage?

Accepted Answer

Production of your travel video montage will typically take 5-7 business days, depending on the package you choose.

Question 7

How will I receive my video montage?

Accepted Answer

Once production is completed, we will send you a secure link, and will mail you a USB thumb drive upon request.

Question 8

How can I showcase my video montage?

Accepted Answer

You can showcase your digital montage on various devices, including your phone, TV screen, tablet, and digital picture frame.

Question 9

How long should a memorial tribute video be?

Accepted Answer

Depending on the circumstances, memorial tributes are typically 5-10 minutes long.

Question 10

What is the turnaround for a memorial tribute video?

Accepted Answer

This depends on whether you need a rush delivery, which is the case for some, or a more complex video. Each video is customized based on your particular needs.

Question 11

Will you be posting my videos on your website?

Accepted Answer

We will never use your video footage on our website without your written consent.

Question 12

How is my privacy protected?

Accepted Answer

We remain compliant with the strict requirements established by the GDPR. The only information we collect from you is your name and email address. (Providing us with your phone number is totally optional.) We will never share this information. Payment processing is provided by a third party vendor.

Your photos, videos, and video montage are all owned by you. Sharing your digital content is totally at your discretion.

Visit our Privacy Page for more details.

Question 13

What makes Sapphire Cut Media different from AI?

Accepted Answer

AI platforms that make video montages are highly inconsistent and  impersonal. AI can often produce unnatural results (like extra limbs and  contorted faces). We carefully create our videos from your selected media and deliver a customized, personalized keepsake that you’ll cherish for years to come.

Frequently Asked Questions

What types of photo and video files do you accept?

How do I submit my photos and videos?

Do I need to edit my photos and videos before submitting?

Will I be able to view my video montage in draft form?

Can I do different versions and lengths?

What is the turnaround for a travel video montage?

How will I receive my video montage?

How can I showcase my video montage?

How long should a memorial tribute video be?

What is the turnaround for a memorial tribute video?

Will you be posting my videos on your website?

How is my privacy protected?

What makes Sapphire Cut Media different from AI?

Tips & Tricks

The best image quality for shooting video.

Shoot your photos and videos horizontally.

Vary your shots.

Think about lighting.

Select your best photos and videos to send us.

Ready to get started?