Frequently Asked Questions
We accept almost all digital video files. Send us your photos and videos from your smartphone, digital camera, or GoPro.
We will send you a secure link with instructions where you can easily upload your media into assigned files.
No, you don’t. However, feel free to edit as you see fit. We will be using only the best photos and videos that you send us.
Yes. We will send you one draft before we finalize the montage. You can make some changes at that point.
Yes. Depending on your project, we offer everything from 1-minute to 10-minute video montages, including packages with several lengths.
Production of your travel video montage will typically take about three weeks, depending on the length you choose.
Once production is completed, we will send you a secure link, and will mail you a USB thumb drive upon request.
You can showcase your digital montage on various devices, including your phone, TV screen, tablet, and digital picture frame.
Depending on the circumstances, memorial tributes are typically 5-10 minutes long.
This depends on whether you need a rush delivery, which is the case for some, or a more complex video. Each video is customized based on your particular needs.
We will never use your video footage on our website without your written consent.
We remain compliant with the strict requirements established by the GDPR. The only information we collect from you is your name and email address. (Providing us with your phone number is totally optional.) We will never share this information. Payment processing is provided by a third party vendor.
Your photos, videos, and video montage are all owned by you. Sharing your digital content is totally at your discretion.
AI platforms that make video montages are highly inconsistent and impersonal. AI can often produce unnatural results (like extra limbs and contorted faces). We carefully create our videos from your selected media and deliver a customized, personalized keepsake that you’ll cherish for years to come.
Tips & Tricks
We recommend a minimum 1080p resolution (full HD) for recording the best quality.
For a video montage, the best format for shooting videos and photos is horizontally (landscape) at 16:9. However, for social media videos, you may want to shoot vertically at 9:16.
Include a mix of wide shots, close-ups, and candid shots. Think about capturing candid moments that convey emotion, rather than just poses. Use sound bites, people shots, and scenic shots.
Lighting is key! Ensure your shots are well-lit to avoid dark or grainy footage.
Focus on choosing the best photos and videos that tell the full experience. Select the ones that are high quality, clear, well-lit, and in focus. Include a combination of wide shots and close-ups.